The Y NSW
A statewide eLearning journey that inspires action, inclusion, and real change .
- eLearning Development
- Blended Learning
- Gamified Learning
PROBLEM
The Y NSW needed a consistent, accessible, and engaging training program to support compliance with workplace policies on bullying, harassment, and discrimination. Key challenges included:
- A diverse workforce ranging in age from 14 to 60, with many casual staff members requiring flexible access.
- A need for both a self-paced online module for statewide induction and a blended solution that could be used at specific sites where incidents or complaints had occurred.
- The training needed to engage emotionally, resonate across generations, and reflect diversity and inclusion priorities.
SOLUTION
Strawberry Solutions developed a dual-format learning experience combining self-paced eLearning and facilitated face-to-face sessions, designed to build awareness, promote accountability, and foster a respectful workplace culture.
Key elements of the solution:
- Custom content from the ground up
Developed all learning materials from scratch, aligned with The Y NSW policies and relevant legislation. All scenarios and scripts were tailored through consultation to ensure they reflected realistic situations across different age groups and roles.
- Animated storytelling with emotional depth
Across three modules, animations followed a central character facing bullying, harassment, and discrimination. Visual storytelling techniques, such as disappearing “hearts” and changes in lighting, helped illustrate the emotional impact on individuals and their communities.
- Interactive branching scenarios
Learners were challenged through decision-making using branching scenarios. These interactive moments helped learners explore appropriate responses and consequences in a safe, reflective environment.
- Facilitated face-to-face support sessions
Complementing the online modules, we developed a set of in-person learning activities. These sessions focused on group discussion and roleplay, encouraging learners to explore workplace behaviours and responses together.
VALUE DELIVERED
This project delivered a scalable, emotionally resonant training solution that supports both compliance and behavioural change.
- Consistent statewide induction
Every new employee receives the same high-quality online training, regardless of location or role.
- Targeted intervention tools
Sites experiencing challenges now have access to structured face-to-face learning sessions that reinforce key concepts and create space for open discussion and behaviour change.
- Inclusive learning experience
Content and visuals were designed to resonate across a wide age range and reflect the diverse community The Y serves.
- Stronger learner engagement
The use of story, visuals, and interactivity ensured that content not only informed but emotionally connected with learners.
- Maximised impact within budget
By balancing animation, interactivity, and in-person delivery, the solution provided lasting value while staying within financial constraints.
The Y NSW digital learning program gives every new starter a clear, consistent induction. It also builds targeted support and inclusive training that drives real behavioural change across the organisation.
Building The Y NSW digital learning program
The Y NSW needed a way to bring a large, diverse workforce through the same consistent induction. Because the organisation operates across many services and locations, a single generic course would not work. It would not hold attention or support real behavioural change. Strawberry Solutions designed a program built around clear, accessible modules that meet staff where they actually work. This gives every location the same starting point, whatever their day-to-day role.
In particular, the program focuses on the workplace policies that matter most day to day, including bullying, harassment, and discrimination. This means every new starter builds the same solid foundation from day one. Similarly, the training uses plain language and real workplace scenarios so staff can apply it immediately. As a result, The Y NSW digital learning content stays relevant no matter where someone is based.
The approach behind the training experience
Strawberry Solutions built the experience around targeted support rather than a one-size-fits-all module. Because different roles carry different risks, the content adapts to what each learner actually needs. This kept the training practical without adding unnecessary length. It also means managers spend less time repeating the same induction conversations. As a result, staff complete the program because it feels relevant, not because it is mandatory.
Inclusive design was central to the build, drawing on guidance from bodies such as Safe Work Australia on managing psychosocial risk. Finally, the finished program sits alongside Strawberry Solutions’ broader custom eLearning design and development work, using the same production approach applied across other client projects. Early feedback from The Y NSW has been positive, with staff describing the digital learning experience as clear, relevant, and easy to complete. Overall, The Y NSW digital learning program shows how targeted, inclusive training can support a genuinely diverse workforce.
