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Creating scenarios that stick
Scenario based learning immerses learners in realistic situations where they can apply their knowledge.
When done right, online learning isn’t just about clicking through information, it’s about immersing learners in realistic situations where they can apply their knowledge. Yet, too often, online learning relies on abstract concepts and passive learning, leaving learners disengaged and ill-prepared for real-world challenges. Scenario based learning brings these realistic situations to life.
The solution? Scenarios that mirror actual workplace experiences. Scenario based learning doesn’t just test knowledge, it helps learners build skills, make decisions, and understand consequences in a safe environment.
Our top tips
Make scenario based learning real
Skip generic hypotheticals. Work closely with subject matter experts to incorporate real workplace challenges that employees face daily. Whether it’s handling a difficult customer, navigating compliance procedures, or making leadership decisions, learners should feel like they’re stepping into their own work environment. Refer to workplace procedures and processes to help create realistic scenarios.
Give learners control
People learn best by doing. Use branching scenarios where learners make choices and experience the outcomes, rather than just reading about best practices. This builds problem-solving skills and reinforces learning through experience.
Keep scenario based learning focused
A scenario should be short, clear, and directly relevant. Avoid overly complex storylines, and focus on one key learning objective per scenario. This keeps learners engaged and ensures they can apply their learning immediately.
Make it emotional
Scenarios with realistic relatable characters, dilemmas, and stakes create emotional connections. When learners feel invested in the outcome, they’re more likely to retain information and change behaviours.
Use technology for scenario based learning
Use eLearning tools like branching scenarios and multiple choice questions to support decision making. Audio and animation can also add an authentic feel through characters and visuals that represent the workplace.
Test, tweak, improve
Measure how learners interact with scenarios. Are they making common mistakes? Are they disengaging? Use data and feedback to refine content and make it as effective as possible.
Online learning shouldn’t feel like a test, it should feel like practice for the real world. By designing scenario based learning that reflects genuine challenges, you’re preparing learners to think, decide, and succeed.
Clark, R. C., & Mayer, R. E. (2013). Scenario-based e-learning: Evidence-based guidelines for online workforce learning. Pfeiffer.
Merrill, M. D. (2013). First principles of instruction: Identifying and designing effective, efficient and engaging instruction. Pfeiffer.
